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Manage Conflict and High Emotion

Manage Conflict and High Emotion

Manage Conflict and High Emotion



  • Full day

Delivery Mode

  • Face-to-face

  • Online Classroom

Course Options

  • Public

  • In-house

Upcoming Dates

Please contact us or login for upcoming dates.

About the Course

This TWO DAY course equips you to enhance quality engagement outcomes where stakeholders are emotional or outraged. It improves your practice and ability to support your clients during complex emotional situations. This course gives you six practical strategies for managing outrage, new behaviours you can apply immediately, new ways of thinking about and analysing outrage and strategies for planning and implementing engagement projects where people are outraged.


  • This course is for any engagement professional dealing with tough issues and emotional situations. 

  • For people with a role in the design and delivery of engagement where emotion may run high and who want tools to help them and thier organisation assess and address outrage in engagement.

Learning Outcomes

  • Is full of practical strategies to mitigate or prevent outrage

  • Is highly interactive, using case studies, multi-media content, discussion, personal reflection, and application of strategies

Your Facilitator

Joel Levin

Joel Levin is the founder and Managing Director at Aha! Consulting. Joel’s interactive approach to training blends theory with the kind of practicality that comes from over 20 years’ experience in across a broad range of sectors both in Australia and Internationally.

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