About the Course
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Participants
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Learning Outcomes
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Your Facilitator
Instructor
Name
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Manage Conflict and High Emotion
Manage Conflict and High Emotion
Duration
Two full days
Four half-days
Delivery Mode
Face-to-face
Online Classroom
Course Options
Public
In-house
Upcoming Dates
Please contact us or login for upcoming dates.
About the Course
This TWO DAY course equips you to enhance quality engagement outcomes where stakeholders are emotional or outraged. It improves your practice and ability to support your clients during complex emotional situations. This course gives you six practical strategies for managing outrage, new behaviours you can apply immediately, new ways of thinking about and analysing outrage and strategies for planning and implementing engagement projects where people are outraged.
Participants
This course is for any engagement professional dealing with tough issues and emotional situations.
For people with a role in the design and delivery of engagement where emotion may run high and who want tools to help them and thier organisation assess and address outrage in engagement.
Learning Outcomes
Is full of practical strategies to mitigate or prevent outrage
Is highly interactive, using case studies, multi-media content, discussion, personal reflection, and application of strategies
Your Facilitator
Joel Levin
Joel Levin is the founder and Managing Director at Aha! Consulting. Joel’s interactive approach to training blends theory with the kind of practicality that comes from over 20 years’ experience in across a broad range of sectors both in Australia and Internationally.