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Strategies for Dealing with Opposition and Outrage in Public Participation
This two-day course is IAP2 certified , and can be completed without having done any other IAP2 training. Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
Based on the work of Peter Sandman, this course helps organisations to understand that technical risks are NOT the main reason people get upset. By not understanding the difference between outrage risks and technical risks, organisation can enter engagement project unprepared for the reaction that follow. Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
Dates: 23rd & 24th October 2019
Cost: $1100 Inc. GST - Full Price*
*includes 2 days training, manual & handouts, full catering and IAP2 certification
Venue: Telethon Speech and Hearing Centre, 36 Dodd Street, Wembley
This course has been delivered around Australia and has been designed from over 20 years experience facilitating groups with younger people, older people, corporate people, CALD people, Aboriginal People, Arty People, Environmental minded people.
Big groups, small groups, in-house groups, public forums, reference groups, deliberative groups, angry groups and more, there are few dynamics that Joel hasn't worked with.
Jam packed with insights, practical techniques and strategies to assist groups form, work together, generate ideas and arrive at an outcome. The day is designed to be interactive to ensure the strategies discussed are practically understood and not just theories.
More specifically we will explore:
• The role of facilitation and the facilitator
• The four key tasks of the facilitator
• How to build credibility and the contract with the client and participant group
• Techniques that assist with different facilitated outcomes
eg: idea generation, prioritisation, visioning and participant management
• How to design a session to achieve the desired outcomes in a number of contexts
Date: April 2nd 2019
Time: 9:00am - 4:00pm
Cost: Early Bird discount $385*incl gst (Ends 1st March2019) $420* Inc. GST (places limited)
*includes training, manual and catering code for discount at checkout EARLYFS19
Venue: Telethon Speech and Hearing Centre, 36 Dodd St, Wembley WA 6014