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Strategies for Dealing with Opposition and Outrage in Public Participation
This two-day course is IAP2 certified , and can be completed without having done any other IAP2 training. Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
Based on the work of Peter Sandman, this course helps organisations to understand that technical risks are NOT the main reason people get upset. By not understanding the difference between outrage risks and technical risks, organisation can enter engagement project unprepared for the reaction that follow. Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
Dates: 21st & 22nd October 2019
Cost: $1100 Inc. GST *
*includes 2 days training, manual & handouts, full catering and IAP2 certification
Venue: State Library of WA, 25 Francis St, Perth Cultural Centre - Level 4 Great Southern Room.
Aha Moments - Deliberation behind the scenes
Events that explore a deeper understanding of engagement, decision making, and group dynamics.
At this session you will hear from two councils who have used deliberative panels to inform
- City of Bayswater has recently used a community panel to review their entire $84.5 million operating budget.
- Town of Victoria park used a panel process to develop a community benefit strategy with the West Coast Eagles.
Community Engagement Advisor – City of Bayswater
Manager Stakeholder Relations – Town of Victoria Park
Managing Director – Aha! Consulting