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Facing Conflict

Facing Conflict

Facing Conflict



  • Full day

Delivery Mode

  • Face-to-face

  • Online Classroom

Course Options

  • Public

  • In-house

Upcoming Dates

Please contact us or login for upcoming dates.

About the Course

This ONE DAY course explores the very risk factor that community members fear – Change. Sometimes the community response is predictable and can be managed effectively because people feel heard. Sometimes the community response involves more groups that have strong views and let you know. Now is the time to upskill your awareness of how conflict builds and how to respond effectively.


  • Practitioners who will implement parts of an engagement plan and who need to work with conflict 

  • Those who need to know the implications of conflict on their teams, workflows and delivery schedules. 

  • More senior practitioners who will be responsible for determine the best course of action for the engagement project in the face of conflict

Learning Outcomes

  • Identify the triggers and context for conflict in engagement scenarios 

  • Understand a range of strategies for responding to difficult situations and challenging behaviours 

  • Practise strategies to respond to difficult situations 

  • Demonstrate a range of strategies to anticipate prevent and/or mitigate difficult situations or behaviours now and for the future 

  • As a facilitator of engagement activities understand your own role and manage your own behaviour and build personal resilience

Your Facilitator

Joel Levin

Joel Levin is the founder and Managing Director at Aha! Consulting. Joel’s interactive approach to training blends theory with the kind of practicality that comes from over 20 years’ experience in across a broad range of sectors both in Australia and Internationally.

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