Manage Contemporary Outrage
Manage Contemporary Outrage
Duration
Full day
Delivery Mode
Face-to-face
Online Classroom
Course Options
Public
In-house
Upcoming Dates
Please click here for upcoming dates or contact us for more information
About the Course
Discover how to organisationally assess for and plan for engagement when there is a risk of differences of opinion, the contemporary drivers of anger and outrage in our organisations and communities, pressures in communities, conflict and emotion in the engagement process, stages of conflict escalation and conflict de-escalation, and how to Identify opportunities for building the capacity of your organisation to anticipate and respond to outrage.
Participants
Practitioners who will implement parts of an engagement plan and who need to work with conflict
Those who need to know the implications of conflict on their teams, workflows and delivery schedules.
More senior practitioners who will be responsible for determine the best course of action for the engagement project in the face of conflict
Learning Outcomes
Discuss the contemporary drivers of anger and outrage in our organisations and communities.
Assess the state of conflict and emotion in the engagement process.
Work with the stages of conflict escalation and apply the concepts of de-escalation.
Apply strategies to move from conflict into engagement.
Identify how to reduce conflict in situations of misinformation and duelling facts.
Identify and apply how to model integrity and behaviours that de-escalate conflict.
Your Facilitator
Joel Levin
Joel Levin is the founder and Managing Director at Aha! Consulting. Joel’s interactive approach to training blends theory with the kind of practicality that comes from over 20 years’ experience in across a broad range of sectors both in Australia and Internationally.