Conflict in your engagement?

Ready to move from friction to flow? When stakes are high, the goal is not to avoid conflict but to handle it well so decisions stick and trust builds. 

Aha! Training offers two practical full day courses to equip you to handle the heat and keep projects moving. 

Navigating Conflict 

Practical skills for the individual to be resourceful in the face of conflict. Builds skills to: 

• Understand the driver of conflict  

• Identify conflict triggers and strategies to de-escalate 

• Increase your resourcefulness in responding to conflict settings 

• Build personal resilience when dealing with conflict 

Best for: project leads, people managers, cross-functional teams 

Conflict & Engagement 

Skills for those who need to design and lead engagement in environments where the engagement is complex and emotion is high. Designed with practical skills in mind, you will: 

• Diagnose the conflict risk using the 12 non-technical triggers for emotion and outrage 

• Learn engagement approaches that either mitigate or manage high emotion situations 

• Understand when to stop traditional engagement 

• Explore organisational readiness to engage where there might be conflict. 

Best for: leaders in change, operations, policy, community, and product 

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Key differences in these trainings

Scope

Navigating Conflict focuses on personal responses and developing a skillset for dealing with conflict. Conflict & Engagement focuses on multi-stakeholder and public-facing contexts. 

Primary skillset

Navigating Conflict builds personal resilience and a toolkit for dealing with conflict. Conflict & Engagement instils effective engagement design in the face of conflict. 

 

Aha! is currently scheduling public and in-house training for 2026. Express your interest here and we’ll be in touch.