Articles

While it is not uncommon for people to come together in a crisis, something quite remarkable has emerged from the rubble.

There can be a world of difference between an engagement practitioner’s passion for engagement and an organisation’s willingness.

The obits of implementation explores the different roles and influence that people and organisations may have over implementation

While we appreciate the power of apologies on a personal level, organisations get very nervous about the prospect of delivering one.

It does alway take a painful public failure to trigger awareness, engagement is a paradigms offered to help organisations avoid the pain.

People who have been marginalised in life are often so grateful for assistance that they are reluctant to provide feedback to providers

It can feel overwhelming when a community has lost trust and the temptation is to ignore the situation, push forward..the lies the real risk

Many organisations fear asking more of the community because it loses some control. But what if it is does the opposite?

Community engagement can be treated as 'nice to have' but there are inherent risks in doing this like damaging trust, reputation and quaity

The benefits of engagement are not often realised because organisations wait too late to engage